FAQ - Frequently Asked Questions

To view prices, log in to your Ronor account. Your account must first be activated by our customer service team.

Select Create an account on our website. Before you can view prices or place orders, our customer service team must confirm that your business has a customer account with Ronor and activate your online access.
If your business is new to Ronor, contact us. We can coordinate with your buying group, if applicable, or send you the forms needed to open an account.

No. We also serve businesses in other industries. However, we do not sell directly to individual consumers.

Availability depends on incoming shipments and any preparation or quality checks required before products are ready to sell.
Contact us for the latest estimated availability date. Please note that this date may change.

We offer a $10 discount on refill stations when purchased with an order of 300 personalized bottles. You can also browse the Liquidation section of our website for discounted products.
If you belong to a buying group, contact us to confirm the pricing available to your group.

An initial printing plate fee and a minimum order quantity apply. The plate fee varies depending on the plate required.
Standard printing has no additional charge. Certain options cost extra, such as printing on both the top and inside of a case or in the centre of a microfibre cloth.

Typical preparation and production times are:

• In-stock, non-personalized items: 1 business day.
• Personalized cases, cleaners and bags: approximately 2 weeks.
• Care kits: approximately 3–4 weeks.
  These are estimates and do not include shipping time.

Yes. A printed sample with your logo is available for a fee, which varies by product. Contact us for pricing and details.

Delivery times vary depending on your location. We can provide an estimate from our shipping carrier upon request, but delivery dates are not guaranteed. Weather and other shipping conditions may cause delays.

Shipping fees depend on the products ordered, your delivery location and your order total before tax. Contact us for a shipping estimate.

Bi-Oh! is a water-based, enzymatic cleaner that breaks down grease and oils. Multiclean contains alcohol.
We generally recommend Bi-Oh!, but the best choice depends on your cleaning needs. Our team can help you choose.

Product Units per box
Econo / Premium — 125 mL 50 bottles
Multiclean — 125 mL 75 bottles
Econo / Premium — 30 mL or 40 mL 100 bottles
Multiclean — 30 mL 125 bottles
Microfibre cloths — 100 cloths